Refund & Return Policy

Refund & Return Policy

Last Updated: June 30, 2026

Thank you for shopping at zaqual.shop. We strive to provide quality products and excellent customer service. Please read our Refund & Return Policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

  • The item is damaged or defective upon delivery.

  • You receive the wrong item.

  • The product is significantly different from what was ordered.

To be eligible for a return, the item must:

  • Be unused and in its original condition.

  • Be returned in the original packaging with all accessories, tags, and manuals (if applicable).

  • Be reported within 7 days of delivery.

2. Non-Returnable Items

The following items are not eligible for return unless they are damaged, defective, or incorrect upon delivery:

  • Used or damaged items caused by the customer.

  • Products without original packaging.

  • Items marked as non-returnable on the product page.

  • Gift cards or digital products (if applicable).

3. Return Process

To initiate a return:

  1. Contact our customer support via email.

  2. Provide your order number and clear photos of the product (if damaged or incorrect).

  3. Once your request is reviewed and approved, we will provide return instructions.

Returns sent without prior approval may not be accepted.

4. Refunds

After we receive and inspect the returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to the original payment method.

  • Refunds are generally completed within 5–10 business days, depending on your payment provider or bank.

Shipping charges, if applicable, are generally non-refundable unless the return is due to our error.

5. Exchanges

We will replace products only if they are defective, damaged, or if you received the wrong item. Exchange requests must be made within 7 days of delivery.

6. Order Cancellation

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it cannot be canceled. You may request a return after delivery if the item qualifies under this policy.

7. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the product and packaging so we can assist you promptly.

8. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Brand Name: zaqual.shop

Trade Name: VAGHASIYA VIVEK NARESHBHAI

Email: zaqual23@outlook.com

Phone: +91 9825596392

Business Address:

202, Priyanka Palace,
Near Dangigev Society,
Punagam, Surat, Gujarat – 395010,
India